Switching from Second Nature to HeMed

Once HeMed confirms your plan: ending your Second Nature plan

Second Nature publishes its own process for ending a plan and for getting a copy of your records. This is what its pages said when we checked them on 12 November 2026. Processes change, so check your account before you act.

Ending or pausing your plan

Second Nature’s help centre says you cancel a subscription to its weight loss programme in the app. From the Today page, tap the Profile icon, then Settings, then Manage my subscription, and follow the prompts to Cancel my subscription. The help centre also says that on some programmes the account cannot be cancelled by email or phone. It says subscriptions cannot be frozen or paused. Second Nature’s terms say a cancellation takes effect at the end of your current billing period. The terms say there are no refunds or credits for partially used billing periods. On a 6 or 12-month commitment plan, the terms say you can leave early. They say there is nothing to repay in the first 14 days, in the first month, or for the clinical reasons they list. Otherwise the terms say you repay the commitment discount you have received, up to a cap. [1]

Your prescription record

Second Nature’s privacy policy says Second Nature Healthy Habits Ltd is registered with the Information Commissioner’s Office as a data controller. It says you have the right to inspect and copy the personal information it holds. To request it, the policy says to download its subject access request form and return it using the contact details on the form, with copies of documents that confirm your identity. The policy says it will normally give access within one month of your request. The policy also says your personal information can be downloaded in .csv format from the settings page of your account. With your permission, it says Second Nature may send your information to a medical professional you nominate, such as your GP, for example as a discharge letter. [2]

Billing and timing

Second Nature’s terms say payment is charged to your chosen payment method at confirmation of purchase and at the start of every new billing period. The billing period is 4-weekly, monthly, quarterly or annually according to your plan. On a 6 or 12-month commitment plan, the terms say you are billed monthly on the same date each month, or the nearest available date. The terms say orders typically go by next-day courier delivery, with longer times for remote areas. They say orders are not dispatched or delivered on bank or public holidays. [3]

Keep taking your current treatment as prescribed until your HeMed plan is confirmed. Do not use treatment from two providers at the same time.

Switching from another provider

• Cancelling Voy and switching to HeMed
• Cancelling Numan and switching to HeMed
• Leaving Simple Online Pharmacy for HeMed
• Leaving Boots Online Doctor for HeMed
• Leaving Superdrug Online Doctor for HeMed
• How to switch weight loss provider in the UK
• What HeMed costs
• FAQs: plans, the blood test and switching