Switching from Simple Online Pharmacy to HeMed
If you are currently with Simple Online Pharmacy, switching works the same way as from any other UK provider. Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first, and your HeMed plan is confirmed before anything changes.
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Blood test
Included every 6 months; your choice at the start if you’ve been on treatment within the last 2 months
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Everything included
One monthly price, no add-ons
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Clinician review
Your current treatment, reviewed before anything changes
How do I switch from Simple Online Pharmacy to HeMed?
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Check
Check your eligibility
Fill in a short set of online questions, including your current treatment.
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Test
Take your blood test
Your baseline, included: a needle-free blood test done at home. On treatment within the last 2 months? It is your choice.
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Treat
A clinician confirms your plan
They review your current treatment, your medical history and your results. If HeMed suits you, your plan builds on where you are.
What to have ready
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Proof of your current prescription
With treatment in the last 2 months, it lets you make the baseline blood test your choice, or continue from a BMI of 23, subject to medical history and clinical review.
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Your current treatment and dose, and how long you have been on it
Your clinician reviews where you are, including your current treatment and dose, and continues it where that is right for you.
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The date of your last dose
Say in your eligibility check if there could be a gap before your HeMed plan is confirmed. Your clinician takes it into account.
No letter or referral from your current provider is needed. A HeMed clinician makes their own assessment.
Keep taking your current treatment as prescribed until your clinician confirms your plan.
How does leaving Simple Online Pharmacy work?
Simple Online Pharmacy publishes its own process for ending a plan and for getting a copy of your records. This is what its pages said when we checked them on 21 October 2026. Processes change, so check your account before you act.
- Cancelling or pausing
- Simple Online Pharmacy’s help centre says you cancel a Subscribe and Save plan yourself in the Members Area (Dashboard, then Active Subscription, then Cancel Active Subscription), and that changes must be made before the next payment is taken. Its own page says you can pause or cancel at any time without a fixed-term lock-in, and that cancelling does not stop an order already being prepared. Orders cannot be cancelled, changed or returned once placed; a full refund is made only if a consultation is not clinically approved, typically within 5 to 10 business days. Your account stays open after cancelling; closing it is a separate request by email. [3]
- Your prescription record
- Simple Online Pharmacy’s privacy notice gives a UK GDPR access route: send a description of the information you want to the contact details at the foot of the notice; proof of identity may be requested, and it aims to respond fully within one month. The format of the records is not stated. Separately, its help centre says a copy of a prescription can be generated on request if you quote your order number, and that your GP is notified of your treatment as a condition of using the service. [4]
- Billing and timing
- Simple Online Pharmacy’s help centre says the first payment is usually taken on day 26 of the first 28-day cycle and then every 28 days, with a reminder email seven days before each payment. You can move the next payment date or delay the next order by up to 14 days, and a due reassessment pauses the subscription until it is completed. [5]
- Who to contact
- Simple Online Pharmacy’s help centre lists a customer services email address (aiming to respond within 24 hours in working hours), a Submit a request form and an automated assistant; there is no live chat. [6]
HeMed has no connection with Simple Online Pharmacy. Your HeMed plan is confirmed before anything changes, so you can time the end of your current plan around that.
The blood test is the point
Some weight-loss services assess by questionnaire alone (review by the GPhC, the pharmacy regulator, April 2026). HeMed starts with a blood test. [2]
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See what the scale can’t
Weight is one number. Your blood shows what’s underneath it: heart, liver, blood sugar and thyroid.
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Treatment that fits your biology
Your clinician sees your baseline before confirming your plan. If you’ve chosen to skip the test, they see your prescription record instead.
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What’s changing inside
Retests every 6 months show your markers side by side, so you and your clinician see what’s moving.
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Easy, and included
Needle-free and done at home in minutes. Included in every plan, at the start and every 6 months.
Related reading: How to switch to HeMed from another weight loss programme.
What to ask any provider
Whoever you’re with, these are the questions worth asking. NICE recommends identifying the health conditions linked to weight at the start and reviewing regularly during treatment. [1] The pharmacy regulator expects independent verification, clear communication and accessible support from weight-management services. [2]
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Is blood monitoring included in the price?
Yes: Retest every 6 months in every plan. A baseline test at the start, your choice if you’ve been on treatment within the last 2 months.
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Does the price cover everything?
Yes: One monthly price: treatment, testing, delivery and clinical support. No add-ons.
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Can you reach a clinician when you need one?
Yes: Registered clinicians review your care and are there for side effects and questions.
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Is your plan built around your results?
Yes: Shaped by your blood work, not a fixed template. A retest every 6 months shows what’s changing.
The regulator has told prescribers to verify rather than rely on self-reported questionnaires. [2]
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Is it built for men?
Yes: Designed around men’s health from the start: the markers we measure, the plan and the support.
Every plan, the same care included
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Private assessment
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Personalised care plan
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Discreet packaging and delivery
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Included at-home blood test every 6 months
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Clinician review on every assessment
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In-app check-ins and tracking
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Included partner perks, health tips, recipes and more
From £59 per month
£59 for your first month on a 12-month plan (new customers), then from £114 a month. Billed every 28 or 30 days. Everything included.
Member reviews
“Joining HeMed was the best decision I’ve made in my life.”
Craig
HeMed Member
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“Initial kit arrived quickly, free blood test was insightful… Price is good, app is good… Very happy with my experience so far”
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“A really professional company who values your health journey”
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“Loving how easy the app is to use and how easy the weekly weigh in is… Would recommend to anyone.”
Registers and memberships
Treatment and delivery are handled by regulated partners: a GPhC-registered pharmacy and a CQC-registered clinical provider*. Every registration is public.
- GPhCGPhC registered pharmacy
- CQCCQC-registered provider
- GMCGMC-registered prescribers
- DiCEDiCE network member
- How your care is regulated
eMed is a member of the Digital Clinical Excellence (DiCE) network, a UK network of online healthcare providers founded in 2019 to improve quality and safety in digital care. Membership is not a regulatory approval.
Questions, asked and answered
Short answers to the common switching questions. For anything else, our support team can help.
Do I have to stop my current treatment while I switch?
Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first. They confirm your HeMed plan before anything changes.
Will I have to start from the beginning again?
No, not for the sake of it. Your clinician reviews where you are, including your current treatment and dose, and continues it where that is right for you. What suits you is a clinical decision.
Do I need a blood test if I’ve already had one elsewhere?
If you’ve been on treatment within the last 2 months, the baseline test is your choice. Your clinician can assess you from proof of your prescription and your medical history.
Otherwise your included baseline test gives your clinician current results to work from. A retest every 6 months then shows what’s changing.
What happens with my current subscription?
That’s between you and your current provider: check your notice period with them. Whatever the timing, don’t stop treatment before your clinician confirms your HeMed plan.
What’s included when I switch?
The same plan every member gets: your blood tests, clinical support for side effects and questions, in-app progress tracking, nutrition guidance and delivery, in one monthly price.
Can I switch to HeMed from Voy, Numan or another UK provider?
Yes. If you are currently with Voy, Numan, Juniper, Simple Online Pharmacy, Boots Online Doctor or Superdrug Online Doctor, switching works the same way. The same applies to any other UK provider.
Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first. They confirm your HeMed plan before anything changes.
Can I switch from a BMI of 23?
Yes, to continue treatment you’re already on. Eligibility to continue treatment from a BMI of 23 is subject to proof of prescription, medical history and clinical review. Treatment is prescribed only where clinically appropriate.
Know your numbers. Change them. See the difference.
HeMed starts with a blood test. Take the eligibility check and see if HeMed is right for you.
Page updated .
Sources (2)
- National Institute for Health and Care Excellence, guideline NG246 "Overweight and obesity management" (2025, updated January 2026): recommendation 1.17.6, "Monitor the effect of medicines and reinforce behavioural advice and adherence through regular review"; recommendations 1.9.16 and 1.9.17 on identifying and managing comorbidities after the initial assessment. nice.org.uk/guidance/ng246. Accessed 22 September 2026.
- General Pharmaceutical Council, "Weight management medicines and services: a review of GPhC inspections and concerns", April 2026: the regulator expects "independent verification of Body Mass Index (BMI), clear communication and accessible support", found concerns including "instances where BMI could be self-declared through online questionnaires alone", and directs prescribers to "independently verify medical history as well as weight and height to determine BMI, rather than relying solely on self-reported questionnaires". pharmacyregulation.org (PDF). Accessed 22 September 2026.
- Simple Online Pharmacy, “Help centre, How do I cancel my subscription?; Subscribe and Save FAQs; Returns, refunds and cancellations; Terms and conditions section 13”, https://support.simpleonlinepharmacy.co.uk/hc/en-gb/articles/48476201156237-How-do-I-cancel-my-subscription. Accessed 21 October 2026. Cited as text; HeMed does not link to other providers.
- Simple Online Pharmacy, “Privacy policy, your rights; Help centre, Travelling abroad with your medication and Requirement for GP details”, https://www.simpleonlinepharmacy.co.uk/customer-care/privacy-policy/. Accessed 21 October 2026. Cited as text; HeMed does not link to other providers.
- Simple Online Pharmacy, “Help centre, When will I be charged for Subscribe and Save?; Subscribe and Save FAQs”, https://support.simpleonlinepharmacy.co.uk/hc/en-gb/articles/46998615814285-When-will-I-be-charged-for-Subscribe-Save. Accessed 21 October 2026. Cited as text; HeMed does not link to other providers.
- Simple Online Pharmacy, “Help centre, How to contact us”, https://support.simpleonlinepharmacy.co.uk/hc/en-gb/articles/21748223653645-How-to-Contact-Us. Accessed 21 October 2026. Cited as text; HeMed does not link to other providers.
Numbered markers in the page text link to these entries. Statistics describe populations, not any one person’s results.