Switching from Boots Online Doctor to HeMed
If you are currently with Boots Online Doctor, switching works the same way as from any other UK provider. Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first, and your HeMed plan is confirmed before anything changes.
HeMed has no connection with Boots Online Doctor. Boots Online Doctor is a trade mark of its owner, used here only to say which provider you are switching from.
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Blood test
Included every 6 months; your choice at the start if you’ve been on treatment within the last 2 months
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Everything included
One monthly price, no add-ons
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Clinician review
Your current treatment, reviewed before anything changes
Getting started
How do I switch from Boots Online Doctor to HeMed?
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01 · Check
Check your eligibility
Fill in a short set of online questions, including your current treatment.
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02 · Test
Take your blood test
Your baseline, included: a needle-free blood test done at home. On treatment within the last 2 months? It is your choice.
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03 · Treat
A clinician confirms your plan
They review your current treatment, your medical history and your results. If HeMed suits you, your plan builds on where you are.
What to have ready
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Proof of your current prescription
With treatment in the last 2 months, it lets you make the baseline blood test your choice, or continue from a BMI of 23, subject to medical history and clinical review.
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Your current treatment and dose, and how long you have been on it
Your clinician reviews where you are, including your current treatment and dose, and continues it where that is right for you.
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The date of your last dose
Say in your eligibility check if there could be a gap before your HeMed plan is confirmed. Your clinician takes it into account.
No letter or referral from your current provider is needed. A HeMed clinician makes their own assessment.
Keep taking your current treatment as prescribed until your clinician confirms your plan.
Once HeMed confirms your plan: ending your Boots Online Doctor plan
Boots Online Doctor publishes its own process for ending a plan and for getting a copy of your records. This is what its pages said when we checked them on 12 November 2026. Processes change, so check your account before you act.
- Ending or pausing your plan
- Where you have a subscription to one of its services, Boots Online Doctor’s terms say you may cancel it at any time, by sending a message in your Boots Online Doctor account or by calling its Patient Support Team. For an order of its consultation and prescription services, its terms say there are no cancellation rights and that no refunds are issued. If its clinicians decide the treatment requested is not suitable, its terms say any fees charged are refunded within eight business days. [1]
- Your prescription record
- Boots Online Doctor’s privacy policy says you have a right to obtain a copy of all the information it holds about you, and that you exercise your data rights by emailing the address given in the policy. Its privacy policy says these requests carry no charge, should be concluded within a 30-day time frame, and may need proof of identification. Its weight loss support hub says your treatment plan is in your online patient record, and its terms say it can inform your GP for you if you ask it to. Its privacy policy also says you may be able to ask for your data to be moved to another service provider, and that this is not an automatic right. [2]
- Billing and timing
- Boots Online Doctor’s terms say a temporary hold is placed on your funds until its clinicians have evaluated your request, and that the hold becomes a charge only after that evaluation. Its terms say that on a monthly subscription you are charged automatically each month for each repeat prescription. Its terms say orders sent by post are normally dispatched within one working day of a clinician authorising the supply. Its weight loss service page says that, once treatment is under way, you can potentially request repeat prescriptions for up to 12 months. [3]
Keep taking your current treatment as prescribed until your HeMed plan is confirmed. Do not use treatment from two providers at the same time.
Your HeMed plan is confirmed before anything changes.
How HeMed assesses you
A HeMed clinician reviews your health information and your current treatment first. An at-home blood test is included at the start and every 6 months after that. If you’ve been on treatment within the last 2 months, the baseline test is your choice.
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See what the scale can’t
Weight is one number. Your blood shows what’s underneath it: heart, liver, blood sugar and thyroid.
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Treatment that fits your biology
Your clinician sees your baseline before confirming your plan. If you’ve chosen to skip the test, they see your prescription record instead.
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What’s changing inside
Retests every 6 months show your markers side by side, so you and your clinician see what’s moving.
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Easy, and included
Needle-free and done at home in minutes. Included in every plan, at the start and every 6 months.
Related reading: How to switch to HeMed from another weight loss programme.
Every plan, the same care included
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Private assessment
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Personalised care plan
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Discreet packaging and delivery
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Included at-home blood test every 6 months
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Clinician review on every assessment
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In-app check-ins and tracking
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Included partner perks, health tips, recipes and more
From £49 per month
Black Friday: £49 for your first month on a 6-month plan (new customers). Billed every 28 or 30 days. Everything included.
Member reviews
“Joining HeMed was the best decision I’ve made in my life.”
Craig
HeMed Member
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“Initial kit arrived quickly, free blood test was insightful… Price is good, app is good… Very happy with my experience so far”
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“A really professional company who values your health journey”
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“Loving how easy the app is to use and how easy the weekly weigh in is… Would recommend to anyone.”
Registers and memberships
Treatment and delivery are handled by regulated partners: a GPhC-registered pharmacy and a CQC-registered clinical provider*. Every registration is public.
- GPhCGPhC registered pharmacy
- CQCCQC-registered provider
- GMCGMC-registered prescribers
- DiCEDiCE network member
- How your care is regulated
eMed is a member of the Digital Clinical Excellence (DiCE) network, a UK network of online healthcare providers founded in 2019 to improve quality and safety in digital care. Membership is not a regulatory approval.
Questions, asked and answered
Short answers to the common switching questions. For anything else, our support team can help.
How do I cancel a Boots Online Doctor subscription?
Boots Online Doctor’s terms say you may cancel a subscription at any time, by sending a message in your Boots Online Doctor account or by calling its Patient Support Team.
Can I cancel a Boots Online Doctor order after placing it?
Its terms say there are no cancellation rights for an order of its consultation and prescription services, and that no refunds are issued for those orders. If its clinicians decide the treatment requested is not suitable, its terms say any fees charged are refunded within eight business days.
How do I get a copy of my Boots Online Doctor records?
Its privacy policy says you have a right to obtain a copy of all the information it holds about you, by emailing the address given in the policy. It says the request carries no charge and should be concluded within a 30-day time frame.
Do I have to stop my current treatment while I switch?
Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first. They confirm your HeMed plan before anything changes.
Will I have to start from the beginning again?
No, not for the sake of it. Your clinician reviews where you are, including your current treatment and dose, and continues it where that is right for you. What suits you is a clinical decision.
Do I need a blood test if I’ve already had one elsewhere?
If you’ve been on treatment within the last 2 months, the baseline test is your choice. Your clinician can assess you from proof of your prescription and your medical history.
Otherwise your included baseline test gives your clinician current results to work from. A retest every 6 months then shows what’s changing.
Can I switch to HeMed from another UK provider?
Yes. Switching works the same way from any UK provider.
Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first. They confirm your HeMed plan before anything changes.
Can I switch from a BMI of 23?
Yes, to continue treatment you’re already on. Eligibility to continue treatment from a BMI of 23 is subject to proof of prescription, medical history and clinical review. Treatment is prescribed only where clinically appropriate.
Can I cancel my HeMed plan at any time?
If you’re on our rolling monthly plan, you can cancel with at least 5 days’ notice before your next payment date. On a 3, 6 or 12-month plan, cancelling early carries a termination fee unless your clinician advises stopping. The exact fee is shown before you confirm.
The fee formula is set out on our pricing page. Full details are on our terms and conditions.
Know your numbers. Change them. See the difference.
HeMed starts with a blood test. Take the eligibility check and see if HeMed is right for you.
Switching from another provider
- Cancelling Voy and switching to HeMed
- Cancelling Numan and switching to HeMed
- Leaving Simple Online Pharmacy for HeMed
- Leaving Superdrug Online Doctor for HeMed
- Cancelling Second Nature and switching to HeMed
- How to switch weight loss provider in the UK
- What HeMed costs
- FAQs: plans, the blood test and switching
Page updated 12 November 2026.
Sources (3)
- Boots Online Doctor, “Terms and conditions, section 14 (Cancellations and refunds) and section 16 (Subscriptions); last updated December 2025”, https://onlinedoctor.boots.com/terms-and-conditions. Accessed 12 November 2026. Cited as text; HeMed does not link to other providers.
- Boots Online Doctor, “Privacy policy, Your data rights (updated September 2024); Terms and conditions, section 12; Weight Loss Support Hub”, https://onlinedoctor.boots.com/privacy-policy. Accessed 12 November 2026. Cited as text; HeMed does not link to other providers.
- Boots Online Doctor, “Terms and conditions, sections 7, 11 and 16; Weight loss service page”, https://onlinedoctor.boots.com/terms-and-conditions. Accessed 12 November 2026. Cited as text; HeMed does not link to other providers.
Numbered markers in the page text link to these entries. Statistics describe populations, not any one person’s results.